Privacy policy

PRIVACY POLICY

Last Updated: 3 November 2026

Welcome to OPUZ STUDIO. This Privacy Policy explains how ADITYA ANOOP PATHAK, operating under the brand name OPUZ STUDIO ("we", "us", "our"), collects, uses, stores and shares your personal information when you visit or make a purchase through https://www.opuz.in (the "Website").

Our Website is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our Website, place an order, create an account or contact us, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • PIN code and city

Order and Transaction Information

  • Products purchased

  • Order number and transaction details

  • Payment status and payment confirmation

  • Order history, cancellations and customer support requests

Personalization Information

  • Names, messages, photographs, designs or other details you submit for creating personalized 3D products.

  • Product customization preferences and instructions.

Technical Information

  • IP address

  • Browser type and device information

  • Website activity and browsing behaviour

  • Cookies and similar tracking technologies.

We do not directly store complete debit card, credit card or banking credentials. Payments are processed through authorized third-party payment service providers.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process, manufacture and fulfil your orders.

  • To create personalized products according to your submitted specifications.

  • To process payments and provide order confirmations.

  • To arrange shipping and delivery.

  • To communicate order updates and respond to customer enquiries.

  • To improve our Website, products and customer experience.

  • To prevent fraudulent transactions and unauthorized activities.

  • To comply with applicable legal and regulatory requirements.

  • To send promotional communications where permitted by law and applicable consent requirements.

3. Sharing of Personal Information

We may share your information with trusted third parties when necessary to operate our business, including:

Shopify: Our online store is hosted on Shopify. Shopify processes information necessary to operate the Website and facilitate online transactions.

Payment Gateway: We use Razorpay to process online payments. Your payment information may be shared with Razorpay and relevant banking institutions for secure transaction processing.

Shipping Partners: We may share your name, mobile number and delivery address with courier and logistics providers to deliver your orders.

Technology and Marketing Providers: We may use analytics, website security, advertising and communication services to improve our business, subject to applicable privacy requirements.

Legal Authorities: We may disclose information when required by law, court order or a lawful government request.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Remember your shopping cart and preferences.

  • Improve website functionality.

  • Understand visitor behaviour.

  • Measure website performance.

  • Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, maintain business records, comply with legal obligations and resolve disputes.

We implement reasonable technical and organizational security measures to protect your information against unauthorized access, misuse, alteration or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

6. Personalized Product Information

Since OPUZ STUDIO specializes in personalized 3D products, customers may provide additional information, photographs, names, text or designs for customization.

Such information will be used primarily to create and fulfil the requested product.

Customers are responsible for ensuring that they have the necessary rights and permissions to submit any photographs, designs, logos or other content.

We will not knowingly use customer-submitted personalization materials for unrelated promotional purposes without appropriate permission.

7. Your Privacy Rights

Subject to applicable Indian laws, you may request to:

  • Access information associated with you.

  • Correct inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent for processing where processing is based on consent.

  • Raise concerns or complaints regarding the handling of your information.

Certain information may need to be retained to comply with legal, accounting or regulatory obligations.

To exercise your rights, contact us using the details provided below.

8. Third-Party Websites

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those external websites.

We encourage customers to review the privacy policies of third-party services before sharing their personal information.

9. Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate authorization or consent as required by applicable law.

If you believe that a child has provided personal information without the necessary authorization, please contact us.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology or applicable laws.

Any updates will be published on this page along with the revised Last Updated date.

11. Contact Information

For questions, concerns or requests relating to this Privacy Policy, please contact:

Business Name: OPUZ STUDIO
Owner: ADITYA ANOOP PATHAK
Email: opuzstudio.contact@gmail.com
Address: R.NO.6-A/6 PARASNATH CHAWL, NR JAIN TEMPLE, PARAS NAGAR, CAVES ROAD, JOGESWARI (EAST) MUMBAI 400060
Website: https://www.opuz.in